FAQs
How are your boots constructed?
Our boots are constructed via goodyear welt and hand-welt.
Where are your products made?
Our boots are made in the following countries:
| Standard Ready to Wear |
Spain Portugal Indonesia |
| Hand-welted | Indonesia |
| Accessories | United States |
What width are your men's boots/shoes? Do you offer wider/narrower widths?
We currently offer D and E widths for ready to wear. Widths wider than E are available via our hand-welted line.
How do I find out more about my order?
All order details will be provided via email. Please feel free to send us an email at contact@caswellboots.com for any additional questions regarding a specific order.
How do I submit a return or exchange?
For all returns and exchanges, please send us an email at contact@caswellboots.com.
Where are you located? Do you have any stores?
We are an online-only company based in Washington, D.C. However, we offer in-person fittings by appointment in Old Town Alexandria, Virginia. To schedule an appointment, please email us at contact@caswellboots.com.
Blog posts
Why We Chose Hermann Oak for the M1917 Collaboration
Hi All, I plan to do a several part mini series around the collaboration and some of the design choices behind it because I get a lot of questions about why we choose certain leathers or what pushe...
Read moreOne of the hardest things about buying footwear online is knowing how it will actually age. Studio photos show the boots as they start. What they cannot fully show is how leather evolves after mont...
Read moreNext march, we are opening a working showroom just outside of Washington, DC. It’s a space that reflects how the brand actually operates day to day, combining inventory, fulfillment, and by-appoint...
Read more