At Caswell Boot Co., we are committed to ensuring your satisfaction with your purchase. We understand that sometimes a product may not meet your expectations or fit as desired, and we want to make the return process as fair and convenient as possible.


To provide you with peace of mind, we offer a full 10-day money-back guarantee from the day you receive your order. If you decide to return a product, please make sure it is in its original, unworn condition and sent back to us in the original packaging. This allows us to accept the return and process it efficiently.

We offer three options for returns: exchanging the product, receiving a monetary refund within 30 days, or receiving store credit in the form of a virtual gift card. Please note that we will provide a USPS return label. All returned items are subject to a $20 restocking fee per boot/shoe, which helps cover the costs associated with return shipping and processing the returned item(s).

To ensure that your returned boots are eligible for a refund or exchange, please test them on a non-abrasive surface and avoid causing any damage to the soles. For our small business to continue serving you, we cannot accept boots that show signs of wear, including scuffs, vamp creases, marks, or alterations, for return under any circumstances. Please note returned footwear showing signs of wear will incur a damage fee. 

Please be aware that GMTO (Group Made-To-Order), select sale items, pre-order items are considered final sale and are not eligible for returns or exchanges unless otherwise stated.

For international orders, complimentary return and exchange shipping is not provided, and all final sale items are not eligible for returns unless otherwise stated. When shipping the package back to us, please use a trackable shipping method to ensure its safe arrival.

Once we receive and inspect the returned shoes, we will promptly process your refund according to your selected option.

Thank you for choosing Caswell Boot Co. We appreciate your trust in our brand, and our dedicated customer support team is available to assist you with any further questions or concerns regarding our return policy. Feel free to reach out to us at contact@caswellboots.com.

horween leather co.

cinnamon waxed flesh

Waxed Flesh is created using a unique tanning process that involves applying a special wax treatment to the flesh side of the leather. This process creates a unique texture and appearance, with a rough, suede-like surface that is both durable and water-resistant.  

Additional Waxed Flesh Options: Dark Brown, Tan, Natural

Badalassi Carlo Tannery

waxed grigio

Badalassi "Wax" leather is produced by Tannery Badalassi Carlo on vegetable tanned square shoulders. It's known for its dry-milled surface that's finished with wax, giving it a natural pull-up effect and a distressed look that aligns with the Italian Premium Tradition of veg tan hides.

maryam tannery

black horse tpr

Horserump is a top-grade, full-grain leather known for its incredible density and rich feel, derived from horse butts not suited for shell cordovan. It's valued for its firmness and slight suppleness. This leather often includes unique marks such as veining and scars, and it's prized for its natural aniline finish that develops a patina over time.

maryam tannery

olive horse tpr

Horserump is a top-grade, full-grain leather known for its incredible density and rich feel, derived from horse butts not suited for shell cordovan. It's valued for its firmness and slight suppleness. This leather often includes unique marks such as veining and scars, and it's prized for its natural aniline finish that develops a patina over time.

maryam tannery

natural horse tpr

Horserump is a top-grade, full-grain leather known for its incredible density and rich feel, derived from horse butts not suited for shell cordovan. It's valued for its firmness and slight suppleness. This leather often includes unique marks such as veining and scars, and it's prized for its natural aniline finish that develops a patina over time.

gallun leathers

sand wild boar

Boarhide is infused with a hot blend of waxes and oils. This process gives the leather high durability and a beautiful distressed style. The hot stuffing helps to protect the leather from the elements and provides a unique look.

gallun leathers

burgundy teacore viking calf

Viking Calf is known for its durability and aesthetic appeal. It undergoes a Semi Chrome or combination tannage for added versatility and robustness. Each hide is overdyed and stained on a natural crust.

gallun leathers

charcoal teton stag

Teton Stag is crafted from North American Whitetail Deer, employing a proprietary non-heavy metal tannage. This unique process enhances the naturally soft and loose qualities of deer leather by filling the fibers, resulting in a full, well-lubricated leather that can reach a thickness of up to 2.0 mm.

gallun leathers

olive teton stag

Teton Stag is crafted from North American Whitetail Deer, employing a proprietary non-heavy metal tannage. This unique process enhances the naturally soft and loose qualities of deer leather by filling the fibers, resulting in a full, well-lubricated leather that can reach a thickness of up to 2.0 mm.

gallun leathers

cOGNAC SHRUNKEN CALF

Shrunken calf is vegetable-tanned and produced through a unique tanning process where the leather is tumbled in a drum with heat and moisture. This treatment causes the fibers in the leather to contract and the grain to become more pronounced, giving it a textured appearance and a distinctive pattern.     

gallun leathers

cinnamon hard wax horsefront

This leather is produced through a specialized combination of adding unique extracts within the vegetable tanning process. During the coloring and re-tanning stages, it is infused with wax and oil. Subsequently, the leather is toggle dried, roll-waxed, and bright rolled to achieve a flawless luster. 

Each hide may display natural characteristics such as spider web veining, dark spots, and scars. An aniline finish allows the natural grain to shine, promising a distinct patina that develops over time. 

gallun leathers

cinnamon horsehide

This leather is produced through a specialized combination of adding unique extracts within the vegetable tanning process. During the coloring and re-tanning stages, it is infused with wax and oil. Subsequently, the leather is toggle dried, roll-waxed, and bright rolled to achieve a flawless luster. 

Each hide may display natural characteristics such as spider web veining, dark spots, and scars. An aniline finish allows the natural grain to shine, promising a distinct patina that develops over time. 

law tanning

Moss Big Horn Bison

Big Horn is a premier shrunken bison featuring a pull-up with a polished surface grain. Additional details are added by hand in the final stages. As with all bison, the grain will vary within the side and from side to side. This unique grain pattern is characteristic of American bison.

law tanning

Cork Bodego Bison

Cork Bodego Bison is a new experimental leather from Law Tanning. This unique bison leather is characterized by its natural texture and a medium temper. This leather has a thickness of 4 - 5 oz and is treated with a chrome tannage and a hand tipped finish.

law tanning

Burnt chip tan bison

Burnt Chip Tan Bison is a premium full-grain leather characterized by its natural texture and a medium temper. This leather has a thickness of 4 - 5 oz and is treated with a chrome tannage and finished with a waxy coating,

birdsall leather

brown alabama kangaroo

Brown Alabama kangaroo is characterized by its soft temper and embossed grain, providing it with pronounced character. This leather is finished with a unique aniline process and comes in a rich tan/brown color.

horween leather cO.

COLOR 8 CYPRESS

Cypress is drum-dyed and vegetable retanned, and has a rich waxy finish. The leather has a pronounced grain character and goes through a final hand waxing process which enhances its flexibility and allows for a deep, evolving patina.

cf stead

kudu zulu

The CFS African Kudu leather is renowned for its unique character and compelling backstory. Initially processed as nubuck and optionally enriched with deep oils, it features a soft, supple texture adorned with natural scars and markings that tell the story of the kudu's life on Africa's diverse plains. Each hide is a testament to the animal's resilience through arid and lush seasons, making every piece distinct.

cf stead

acorn rambler

Acorn rambler is finished on the flesh-side, and includes an antique contrast applied by hand, beneath a blend of natural waxes for a unique natural ‘marbled’ aesthetic. The antique colors are blended to compliment the base dying for an authentic rugged leather with depth of color and texture.

horween

brown horsebutt strips

Horsehide is known for its dense, tightly grained structure. These strips are created through Horween's proprietary blend of oils, waxes, and tallow, which offers exceptional durability and a unique pull-up effect.

horween

WALNUT SHACKLETON

Shackleton is a new waterproof combination tanned leather with a slight pull up. The leather is hot stuffed with oils and smooth to the touch.

cf stead

teak smooth waxy mohawk

Mohawk is a “flesh-out” suede, tanned in order to highlight the natural vein marks on the reverse side of the skin. Smooth Waxy Mohawk is a comfortable and chunky casual leather, with a wax impregnation to further enhance the natural textures of the leather.

cf stead

coach smooth waxy mohawk

Mohawk is a “flesh-out” suede, tanned in order to highlight the natural vein marks on the reverse side of the skin. Smooth Waxy Mohawk is a comfortable and chunky casual leather, with a wax impregnation to further enhance the natural textures of the leather.