At Caswell Boot Co., we are committed to ensuring your satisfaction with your purchase. We understand that sometimes a product may not meet your expectations or fit as desired, and we want to make the return process as fair and convenient as possible.

To provide you with peace of mind, we offer a full 10-day money-back guarantee from the day you receive your order. If you decide to return a product, please make sure it is in its original, unworn condition and sent back to us in the original packaging. This allows us to accept the return and process it efficiently.

We offer three options for returns: exchanging the product, receiving a monetary refund within 30 days, or receiving store credit in the form of a virtual gift card. Please note that returned items are subject to a $15 restocking fee, which helps cover the costs associated with shipping and processing the returned item. 

To ensure that your returned boots are eligible for a refund or exchange, please test them on a non-abrasive surface and avoid causing any damage to the soles. For our small business to continue serving you, we cannot accept boots that show signs of wear, including scuffs, vamp creases, marks, or alterations, for return under any circumstances. Please note returned footwear showing signs of wear will incur a damage fee. 

Please be aware that GMTO (Group Made-To-Order), select sale items, pre-order items are considered final sale and are not eligible for returns or exchanges unless otherwise stated.

For international orders, complimentary return and exchange shipping is not provided, and all final sale items are not eligible for returns unless otherwise stated. When shipping the package back to us, please use a trackable shipping method to ensure its safe arrival.

Once we receive and inspect the returned shoes, we will promptly process your refund according to your selected option.

Thank you for choosing Caswell Boot Co. We appreciate your trust in our brand, and our dedicated customer support team is available to assist you with any further questions or concerns regarding our return policy. Feel free to reach out to us at contact@caswellboots.com.

horween leather co.

Natural waxed flesh

Waxed Flesh is created using a unique tanning process that involves applying a special wax treatment to the flesh side of the leather. This process creates a unique texture and appearance, with a rough, suede-like surface that is both durable and water-resistant.  

horween leather co.

tan waxed flesh

horween leather co.

dark brown waxed flesh (limited supply)

horween leather co.

cinnamon waxed flesh (limited supply)

Badalassi Carlo Tannery

waxed grigio

Badalassi "Wax" leather is produced by Tannery Badalassi Carlo on vegetable tanned square shoulders. It's known for its dry-milled surface that's finished with wax, giving it a natural pull-up effect and a distressed look that aligns with the Italian Premium Tradition of veg tan hides.

maryam tannery

burgundy horse tpr (limited supply)

Horserump is a top-grade, full-grain leather known for its incredible density and rich feel, derived from horse butts not suited for shell cordovan. It's valued for its firmness and slight suppleness. This leather often includes unique marks such as veining and scars, and it's prized for its natural aniline finish that develops a patina over time.

maryam tannery

black horse tpr (limited supply)

Horserump is a top-grade, full-grain leather known for its incredible density and rich feel, derived from horse butts not suited for shell cordovan. It's valued for its firmness and slight suppleness. This leather often includes unique marks such as veining and scars, and it's prized for its natural aniline finish that develops a patina over time.

maryam tannery

olive horse tpr (limited supply)

Horserump is a top-grade, full-grain leather known for its incredible density and rich feel, derived from horse butts not suited for shell cordovan. It's valued for its firmness and slight suppleness. This leather often includes unique marks such as veining and scars, and it's prized for its natural aniline finish that develops a patina over time.

maryam tannery

muschio horse tpr (limited supply)

Horserump is a top-grade, full-grain leather known for its incredible density and rich feel, derived from horse butts not suited for shell cordovan. It's valued for its firmness and slight suppleness. This leather often includes unique marks such as veining and scars, and it's prized for its natural aniline finish that develops a patina over time. It features a distinctive honeycomb pattern of wrinkles that adds a special touch.

maryam tannery

toscanello horse tpr (limited supply)

Horserump is a top-grade, full-grain leather known for its incredible density and rich feel, derived from horse butts not suited for shell cordovan. It's valued for its firmness and slight suppleness. This leather often includes unique marks such as veining and scars, and it's prized for its natural aniline finish that develops a patina over time.

J. & F.J. Baker & Co Ltd.

brown russian calf (limited supply)

Baker's Russian Leather is a tribute to the iconic Russian Leather of the past. Drawing from the unique 18th-century leather rolls salvaged from the Metta Catharina shipwreck near the Devon/Cornwall coast, this leather embodies its distinct color, pattern, thickness, texture, and durability.   

wickett & craig

tan oiled latigo (limited supply)

Oiled Latigo undergoes a special hot-dip process using a mix of oils, waxes, and tallows, giving it strength and flexibility. Designed to endure the elements, its lighter hues present a pronounced pull-up, showcasing its unique character.

gallun leathers

big sky natural calf (limited supply)

Big Sky Natural Calf is a pure aniline leather with a natural base color. The texture of the leather is enhanced by a semi chrome tannage and an application of emulsified rolled wax. 

gallun leathers

sand wild boar (limited supply)

Boarhide is infused with a hot blend of waxes and oils. This process gives the leather high durability and a beautiful distressed style. The hot stuffing helps to protect the leather from the elements and provides a unique look.

gallun leathers

cigar viking calf (limited supply)

Viking Calf is known for its durability and aesthetic appeal. It undergoes a Semi Chrome or combination tannage for added versatility and robustness and features a natural wheat-colored crust and a stain finish on the grain to enhance its rich texture and resilience.

law tanning

big horn black cherry bison (limited supply)

Big Horn is a premier shrunken bison featuring a pull-up with a polished surface grain. Additional details are added by hand in the final stages. As with all bison, the grain will vary within the side and from side to side. This unique grain pattern is characteristic of American bison.

law tanning

Burnt chip tan bison (limited supply)

Burnt Chip Tan Bison is a premium full-grain leather characterized by its natural texture and a medium temper. This leather has a thickness of 4 - 5 oz and is treated with a chrome tannage and finished with a waxy coating,

birdsall leather

brown alabama kangaroo (limited supply)

Brown Alabama kangaroo is characterized by its soft temper and embossed grain, providing it with pronounced character. This leather is finished with a unique aniline process and comes in a rich tan/brown color.